SAUNA OREKA

TERMS & CONDITIONS AND LIABILITY WAIVER

Document updated 17th September 2026

Please read these Terms and Conditions and Liability Waiver carefully before using our Sauna Oreka. By signing this document, you confirm that you have read, understood, and agree to be bound by all of the terms set out below. If you do not agree to these terms, you must not use the sauna.

1. Definitions

"Operator" means the business operating Sauna Oreka, its owners, employees, and agents.

"Facility" means the Sauna Oreka, any associated changing areas, outdoor space, shower, cold water plunge, or other amenities provided at the premises.

"Session" means a booked or walk-in period of sauna use.

"Customer" or "You" means any individual who accesses or uses the Facility.

2. Health & Medical Requirements

2.1 Medical Contraindications

You must NOT use the sauna if you have, or have had, any of the following conditions, unless you have received written clearance from a qualified medical professional:

•  Cardiovascular disease, heart conditions, or high blood pressure

•  Epilepsy or any condition involving seizures

•  Diabetes (Type 1 or Type 2)

•  Respiratory conditions, including severe asthma or COPD

•  Kidney disease or urinary tract conditions

•  Skin conditions or open wounds, sores, or infections

•  Multiple sclerosis or other neurological conditions

•  History of fainting, dizziness, or hypotension

•  Any condition for which heat exposure is contraindicated

2.2 Pregnancy

Pregnant individuals must not use the sauna. If you are or may be pregnant, you must not enter the Facility.

2.3 Age Restrictions

Customers must be aged 18 or over to use the sauna unaccompanied. Individuals aged 16-17 may use the Facility only with the written consent of a parent or legal guardian and must be accompanied by a responsible adult at all times. Individuals under the age of 16 are not permitted in the sauna.

2.4 Customer Responsibility

You confirm that you are in good health and know of no medical reason why you should not use the Facility. You accept full responsibility for consulting a doctor if you are in any doubt about your suitability to use the sauna.

3. Prohibited Conduct

The following are strictly prohibited at the Facility:

•  Attending under the influence of alcohol, recreational drugs, or any substance that impairs judgement or physical capacity

•  Using the sauna immediately after intense physical exercise without adequate rest and rehydration

•  Bringing glass, sharp objects, or any item that may cause injury

•  Smoking or vaping inside or immediately adjacent to the sauna structure

•  Entering the sauna with open wounds, active skin infections, contagious illness, or communicable conditions

•  Using the Facility if you have experienced diarrhoea, vomiting, or any gastrointestinal illness within the previous 48 hours, to protect the shared hot tub and cold plunge water for all guests

•  Engaging in behaviour that is unsafe, abusive, or disruptive to other users

•  Leaving children unsupervised on the premises

•  Using mobile phones, cameras, or recording devices in any area where other customers have a reasonable expectation of privacy

•  Tampering with the sauna controls, heating elements, or any other equipment

•  Only swimwear may be worn in the sauna - Nudity is not permitted, except in the circumstance that you have booked a private session or exclusive use in which case, you and your guests are welcome to sauna naked (topless/bottomless). However, you must be covered below the waist outside the sauna, including in the shower and plunge areas.

•  Use of essential oils in the sauna without permission is not permitted

•  Use any of your own products or lotions is not permitted inside the saunas, as they may contain ingredients that could be harmful or cause slippery surfaces.

•  The use of cleansing products is not permitted in the shower or plunge pools at any time

4. Safety Rules

The sauna is wood-fired and is extremely hot. Do not touch the stove, stove door, flu chimney, sauna rocks, or surrounding fire guards, and only as instructed to pour water onto the stones.

You agree to comply with the following safety rules at all times:

•  Shower before entering the sauna if facilities are provided

•  Stay hydrated — drink water before, during, and after your session

•  Do not exceed a maximum continuous session of 15 to 20 minutes. Allow adequate cooling time between sessions

•  Exit the sauna immediately if you feel dizzy, unwell, nauseous, or experience discomfort of any kind

•  Do not pour excessive amounts of water on the rocks — follow the Operator's guidance

•  When pouring water on the rocks, start from the point furthest away from you to prevent scalding

•  Remove any hanging jewelry or electronic wearable devices prior to entering the sauna as these may cause harm or defect when hot

•  Take care on the shower, wooden benches and any wet surfaces — these may be slippery

•  Wild Water Swimming/Plunge and Dipping is done so completely at your own risk and is NOT covered by our Insurance Policy

•  Allow the sauna to fully heat before use if instructed to do so

•  Inform the Operator or a staff member immediately in the event of any accident, incident, or medical concern

4.1 Cold Plunge & Hot Tub Hygiene

•  Shower before entering the cold plunge or hot tub

•  Do not submerge your head or splash water onto your face in the cold plunge

•  Do not introduce any foreign substances (including oils, lotions, or drinks) into the plunge or hot tub water

•  Failure to follow these rules may result in removal from the session without refund, as they help us maintain safe water quality for all guests

5. Liability Waiver

5.1 Assumption of Risk

You acknowledge that use of the outdoor sauna involves inherent risks, including but not limited to: heat-related illness (including heat exhaustion or heatstroke), dehydration, cardiovascular stress, burns, slips and falls, and allergic reactions. You voluntarily accept these risks and agree that participation is entirely at your own risk.

5.2 Release of Liability

To the fullest extent permitted by law, you agree to release, waive, and discharge the Operator from any and all claims, demands, damages, actions, or causes of action arising from your use of the Facility, including but not limited to:

•  Personal injury, illness, or death

•  Loss of or damage to personal property

•  Any harm arising from the actions or omissions of other customers

This waiver applies whether such claims arise from the negligence of the Operator or otherwise, except in cases of gross negligence, willful misconduct, or fraud by the Operator.

5.3 Indemnification

You agree to indemnify and hold harmless the Operator, its employees, and agents from any claims, costs, expenses, or liabilities (including reasonable legal fees) arising out of or related to your breach of these Terms & Conditions, or your use of the Facility.

6. Group & Private Hire Bookings

If you make a booking on behalf of other people, whether as part of a community session or a private hire, you confirm that:

•  It is your responsibility to make all members of your party aware of these Terms & Conditions before your session; and

•  Every member of your party will complete their own health declaration and sign their own copy of this waiver before entering the Facility, regardless of who made the booking.

7. Bookings, Payments & Cancellations

Sessions must be booked in advance where required by the Operator. Payment in full is required at the time of booking unless otherwise agreed in writing. Prices are correct at the time of publishing and may change without notice; you will always be charged the price shown at the time you complete your booking.

7.1 Community Bookings

Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of up to 100% of the session cost.

7.2 Private Hire Bookings

Given the larger commitment involved in reserving the whole Facility, private hire cancellations are subject to the following notice periods:

•  More than 14 days' notice: full refund

•  Between 7 and 14 days' notice: 50% refund

•  Less than 7 days' notice: no refund

7.3 Operator Cancellations

The Operator reserves the right to cancel or reschedule any session due to safety concerns, adverse weather, equipment failure, or other circumstances beyond its reasonable control; in such cases, a full refund or rescheduling option will be offered.

7.4 Late Arrival

Please arrive in good time before your session start time to allow for a safety briefing. If you arrive more than 10 minutes after your session's start time, your space may be treated as a no-show and offered to another guest; no refund or credit will be given in this case, as it affects the time available to the rest of your party or other guests booked afterward.

7.5 Card Authorisation

Where payment is taken by debit or credit card, you authorise the Operator to charge that card for the session cost, and for any cancellation fee due under this section, without further notice to you.

8. Personal Property

The Operator accepts no responsibility for loss, theft, or damage to personal property brought onto the premises. Customers are advised not to bring valuables. Any items left on the premises after your session may be disposed of if not claimed within 30 days.

9. Behaviour & Right of Refusal

The Operator reserves the right to refuse entry to, or remove from the Facility, any person who:

•  Appears to be under the influence of alcohol or drugs

•  Is displaying symptoms of illness that may pose a risk to others

•  Is behaving in a manner that is aggressive, abusive, or otherwise disruptive

•  Is, in the Operator's reasonable judgement, unfit to use the sauna safely

No refund will be given where a customer is refused entry or removed due to their own conduct.

10. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Amendments

The Operator reserves the right to update or amend these Terms & Conditions at any time. Customers will be required to sign the current version at each visit.